Frequently Asked Questions

What should I do if I forget my password?

Users can update their password via the Reset Password Page. Alternatively, contact SixDot’s 24/7 Live Chat or email[email protected]. Our friendly team provides prompt assistance; please specify your request for a swift response.

Are your games fair?

At SixDot, we prioritise integrity and player enjoyment. Our fair play framework, supported by reputable global providers and overseen by the Curacao Gaming Commission, ensures smooth and fair gaming. Our certificates for random number generation secure your gameplay.

Can I play without depositing?

Absolutely. Before committing any funds, users can trial their selected casino games by clicking the "Play for Fun" button. This lets you evaluate the game's full functionality in demo mode without using your account balance.

What should I do if my game freezes mid-round?

In the unlikely event of a game suspension due to SixDot platform issues, rest assured your last round will not be left unsettled. Our system addresses such situations quickly and will credit your account if you win.

What should I do if the casino game doesn’t start when I click the link?

If you encounter difficulties launching a casino game, ensure your Flash and Java programs are up-to-date and your internet connection is stable. Clear your browser cache and cookies, restart your browser, and try relaunching the game. If issues persist, our customer support team is available via live chat or [email protected]

Is my data safe?

At SixDot, your data is safeguarded with state-of-the-art 128-bit SSL encryption and the PGP protocol. We employ advanced firewalls and regular security audits to ensure your information remains secure and inaccessible to third parties or the internet. Rest assured, your privacy and safety are our top priorities.

How do I verify my account

To start the verification process, visit the "Verifications" page in the "Profile" section. Submit your ID documents in pdf, gif, jpeg, jpg, bmp, png, or tif formats, with a minimum size of 2MB. After submission, documents are queued for review. Once all requirements are met, your account will be verified automatically.

Does SixDot offer tools to help me manage my gambling responsibly?

SixDot takes the welfare of its customers seriously. You can access all of our Responsible Gambling Tools from within the menu bar or your account profile. Alternatively, seek assistance from our customer support team via 24/7 Live Chat, or by sending an email to [email protected]

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